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Customer Support > Technical Issues > Update on issue with BT email addresses

Update on issue with BT email addresses

As many of you are aware there has been an issue sending emails via the website to BT email addresses.

We've been monitoring the situation closely, and although we've been unable to get official confirmation from BT, the issue does appear to be resolved. We have reset all BT email addresses that were previously marked as 'bad' because of the number of rejections, so you should see that there are no longer any warning signs when viewing a user record that has a BT address.

Please do keep us informed if you see any further instances of this going forward.